Key Account Manager

KEY RESPONSIBILITIES:

You will manage relationships with new and existing B2B customers and serve as their primary point of contact within Tempesta Media. You will often interact with customers at multiple levels within the company, up to and including the C-level.

You will be responsible for effectively onboarding new customers to Tempesta Media, setting expectations for their experience with our content platform, providing ongoing account updates and answering inquiries from your clients.

You will also be expected to perform quarterly business reviews with each of your clients, cross selling other Tempesta Media products and services, and maintaining a high level of customer satisfaction and high rate of renewal within your portfolio.

REQUIRED QUALIFICATIONS:

  • Bachelor degree
  • Experience managing businesses in at least one of these industries is preferred: Business Services, Financial Services, and Healthcare.
  • Superior English communication and presentation skills.
  • Ability to effectively translate customer needs and coordinate internal Tempesta Media cross-departmental resources to fulfil them.
  • Proficient with MS Office, including Word, Excel and PowerPoint.
  • Experience with HubSpot or other CRM system (with preference given to HubSpot).
  • Driven to continually learn.

CULTURAL ATTRIBUTES:

  • Communicator: You possess superior communication skills and genuinely enjoy working with customers.
  • Team-Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client.
  • Driven: You are a driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
  • Entrepreneurial: You thrive in a fast-paced, changing environment and you’re excited by the chance to play a large role.
  • Continual Improvement: We are growing our team and building our company. Ideal candidates will be enthusiastic seekers of new ideas for improvement and will be excited to stay current in the practices of other top employers. We want you to bring your thoughts, constantly hatch new thoughts and share recommendations often. We have a high bar and will always look to raise it.
  • Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing drive and ambition.
  • Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.

Business Development Executive

The Business Development Executive (BDE) will be responsible for driving new managed service subscriptions.  The BDE will be required to prospect for new business via phone and email.  This is a fully remote position, giving the BDE the ability to work with an innovative company from their location.

The ideal candidate has a track record of sales quota achievement, is comfortable communicating with C-level prospects, and enjoys working in a friendly, fast-paced, creative environment.  

COMPENSATION

The compensation and career development plans are targeted towards overachievers.  Six-figure compensation OTE (on-target earnings).  Salary, commissions, and bonuses are part of the compensation package.  Earnings are uncapped and designed to provide market-leading compensation to top performers.  In addition, Tempesta Media offers a competitive benefits package; including stock options, generous paid time off (PTO), and insurance.

KEY RESPONSIBILITIES

The vast majority of the business development executive’s time will be spent on the following:

  • Prospecting into multiple organizations via cold-calling, e-mail, and social networking.
  • Articulate the company’s value proposition to decision-makers in order to assess their needs, alignment with our solution and purchase intent.
  • Develop proposals that solve prospects’ pain points.
  • Close and successfully transition the relationship to the customer success and service delivery team.
  • Learn and demonstrate a fundamental understanding of Tempesta Media’s managed service– and clearly articulate those capabilities, advantages, and benefits to prospective customers.
  • Contribute to every component of the critical functions associated with fulfilling the sales cycle (forecasting, reporting, etc.).
  • Collaborating with team members, to optimize the sales and marketing process.

This business development executive role is a full-time position and will initially report to Tempesta Media’s CEO and later CRO.

REQUIRED QUALIFICATIONS

Technical skills

  • MS Office or Google Office.
  • Previous CRM experience (e.g.; HubSpot, Salesforce).
  • Extensive understanding and usage of social networks.

Professional skills and experience

  • At least 1 year of experience selling a SaaS or tech-enabled solution to small and mid-sized businesses.
  • Experience selling at the $25,000+ annual price point.
  • Previous experience exceeding quota (must be documented).
  • Previous formal sales training or a degree in sales and marketing.
  • Excellent verbal and written communication and presentation skills.
  • Superior phone prospecting skills
  • Excellent follow-up/follow-through with prospects.

Before applying for the business development executive position, be sure to learn more about our platform.

Customer Success Manager

  • 5+ years of relevant experience.
  • Advanced written and oral American English communication skills.
  • Ability to think strategically.
  • Ability to be proactive in customer relationships to maximize satisfaction.
  • Creativity.
  • Willingness and determination to suggest new features and report platform problems.
  • Ability to maintain and organize reports on a regular basis.
  • Responsible management of customer programs to ensure deadlines and KPIs are met.
  • Work values in accordance to our company values.

Senior SEO Specialist

  • At least 1 year of B2B SEO experience
  • Average or better English language fluency
  • Ability to understand Ahrefs, SEMrush, and other SEO tools.
  • Knowledge of basic ranking algorithms.
  • Soft skills, such as responsibility, organization, perseverance, and readiness for routine work.
  • Work values in accordance to our company values.
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